Privacy Policy
Effective date: 16 October 2026
A Sacred Mourning respects your privacy and takes care with the personal information entrusted to us.
This Privacy Policy explains how A Sacred Mourning collects, uses, stores and handles personal information through our website, enquiries, commissions, purchases, social media accounts, connected services and other interactions with our studio.
Information we may collect
Depending on how you interact with A Sacred Mourning, we may collect information including:
your name, email address, telephone number and postal address;
information you provide when making an enquiry or requesting a commission;
order, payment and transaction information;
delivery and shipping information;
correspondence between you and A Sacred Mourning;
photographs, written material, design references and other information supplied in connection with a commission;
information about memorial jewellery or objects you ask us to create;
information you voluntarily share about a deceased person, significant relationship, remembrance, loss or personal story;
information associated with materials entrusted to us, such as ashes, hair, fabric, photographs, personal objects or other memorial materials;
technical information generated when you use our website, such as browser type, device information, pages viewed, referral source and approximate location;
information relating to interactions with our social media accounts and connected services.
We aim to collect only information reasonably required to provide our services, communicate with you, operate the studio and understand how our website and work are being discovered.
How we use your information
We may use personal information to:
respond to enquiries;
discuss, design and produce commissions;
process orders and payments;
arrange delivery or collection;
communicate with you about work in progress;
maintain records relating to commissions and transactions;
provide customer support;
operate and improve our website;
understand website traffic, referrals and enquiries;
manage our social media and publishing activity;
maintain the security and integrity of our systems;
comply with legal, accounting or regulatory requirements where applicable.
We do not sell personal information.
Memorial and sensitive personal information
The nature of A Sacred Mourning's work means clients may choose to share deeply personal information about grief, death, relationships, remembrance and the person being commemorated.
We recognise that this information may carry particular emotional significance.
Information of this nature is used only as reasonably necessary to understand the commission, communicate with the client and create the requested work.
Physical memorial materials entrusted to A Sacred Mourning, including ashes, hair or personal objects, are handled separately from ordinary personal information and are managed as part of the commission itself.
We do not publish a client's personal story, memorial details, identifying information or images of their commission in connection with that story without appropriate permission.
Payments
Payments may be processed by third-party payment providers.
A Sacred Mourning does not ordinarily receive or store full payment-card details where transactions are processed through an external payment provider.
Those providers handle payment information according to their own privacy and security policies.
Website analytics and cookies
Our website may use cookies and similar technologies to understand how visitors use the site and how they arrive at it.
This may include analytics services that provide information such as:
pages visited;
referral sources;
approximate geographic information;
device and browser information;
interactions with the website;
enquiries or other website events.
This information is used to understand the performance of the website and improve the experience of visitors.
Social media and connected services
A Sacred Mourning maintains accounts on third-party platforms including Instagram, Facebook and Pinterest.
We may use authorised integrations, APIs and internal software tools to assist with managing our own business content, publishing workflow and performance information.
These integrations may access information associated with A Sacred Mourning's own authorised accounts, including:
posts and media;
Pins and Boards;
captions and descriptions;
account content;
destination links;
publishing information;
engagement or performance information made available by the relevant platform.
A Sacred Mourning uses this information for internal content management, publishing, attribution and analytics.
We do not use these integrations to obtain social-media passwords. Authentication is handled through the relevant platform's authorised authentication systems.
We do not sell information obtained through Pinterest, Instagram, Facebook or other connected platforms, and we do not use that information to build profiles of unrelated users.
Access to a connected service may be revoked through the settings provided by the relevant platform.
Third-party platforms operate under their own privacy policies and terms.
Artificial intelligence and internal automation
A Sacred Mourning may use software automation and artificial intelligence tools to assist with internal administrative tasks, content preparation, research, analytics and business operations.
Where such tools are used, we aim to limit the information supplied to what is reasonably necessary for the relevant task.
Automated systems may assist with preparing material or identifying information, but significant decisions concerning client commissions and the handling of memorial materials remain subject to human oversight.
Sharing information with service providers
A Sacred Mourning may use trusted service providers to operate parts of the business, including services for:
website hosting;
email;
cloud storage;
analytics;
payment processing;
shipping and delivery;
bookkeeping or accounting;
social media;
software and business administration.
These providers may process information on our behalf as necessary to provide their services.
Some service providers may store or process information outside Australia.
Photographs and publication of commissioned work
A Sacred Mourning may photograph completed work for studio records, portfolio purposes, the website, social media, exhibitions or other business communications.
Where publication could reveal sensitive personal information, identify a client, disclose a private memorial story or otherwise connect a piece to an identifiable person, we will seek appropriate permission before publishing that information.
Photographs of a piece may sometimes be used without identifying the client or the person being memorialised.
If you have particular privacy requirements concerning your commission, please let us know.
Storage and security
A Sacred Mourning takes reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
Information may be stored using a combination of local business systems and reputable third-party service providers.
No method of electronic storage or transmission can be guaranteed to be completely secure.
Retention
We retain information for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining commission and transaction records, resolving disputes, maintaining provenance records and meeting legal or accounting requirements.
Information that is no longer reasonably required may be deleted, anonymised or archived where appropriate.
Access and correction
You may contact us if you would like to:
ask what personal information we hold about you;
request correction of inaccurate information;
request deletion of information where appropriate;
raise a concern about how your information has been handled.
Some information may need to be retained for legitimate business, legal, accounting or record-keeping purposes.
Third-party websites
Our website may contain links to other websites and services.
A Sacred Mourning is not responsible for the privacy practices of third-party websites. You should review the privacy information provided by those services where relevant.
Changes to this policy
We may update this Privacy Policy from time to time as our services, website, technology or legal obligations change.
The current version will be published on this page with its effective date.
Contact
For questions about this Privacy Policy or the handling of your personal information, please contact:
A Sacred Mourning
Sassafras, Victoria, Australia
Email: enquiries@asacredmourning.com.au
Website: https://asacredmourning.com.au